SailPro FAQ's
Here is a list of commonly asked questions and answers regarding the use of SailPro.
Firstly its important to ensure that you have the latest version of SailPro. Please check by visiting SailPro on either the Google Play or Apple App Stores and ensure the app is up to date.
1) What device settings should I have to ensure that SailPro functions correct?
Apple
Ensure you have allowed SailPro to access your location by clicking - 'Allow While Using App' as shown in the image below. If you click 'Only Once' the next time you start SailPro it will not function correctly.
Android
Ensure you allow SailPro to access your precise location and that SailPro has access to your Location permissions 'Allow all the time'
3) Android - SailPro stops calling out boat speed when the app closes or my phone display turns off.
Issues like this are typically due to the user not accepting the location permissions meaning that SailPro cannot access your location. This typical can happen mainly on an Android device. Please ensure you have enabled 'Location' permission for SailPro on your device and set it to 'Allow all the time'
3) What device do you recommend to run SailPro on?
You can run SailPro on any Android (V12 and Above) or Apple (iOS 17 and above) mobile phones and tablets. There are a number of Waterproof phone cases on the market that will make your device waterproof and because you don't have to look at the screen you can put your device away after the start gun. Checkout or SHOP for some suggestions.
4) My battery is draining to fast is their a battery save mode?
Yes! Within the settings 'Batter Saver' setting. Set this to the on position however please note; features such as race tracking and boat speed will not function.
5) Can I run SailPro on a Wear OS or Apple watch?
As of now we do not have support for either Google Wear OS or Apple watch. You can run SailPro on basically any Android device but UI may vary.
6) Is SailPro always running even in the background?
That's right. We do this to make sure the app runs even if you turn the display off or another app devices to run in the foreground. If you want to fully stop the app, close that app like you would any other app.
Android App Control - https://support.google.com/android/answer/9079646?hl=en
Apple App Control - https://support.apple.com/en-au/109359
7) How do I adjust the Countdown timer minutes to say 06:00?
To adjust the countdown timer minutes or seconds simply put your finger over the minutes and swipe up. Same applies to the seconds.
8) I cannot see my 'Sailing Class' when adding or editing my boat details.
At SailPro we try to update the sailing class list with as many sailing classes as possible, we literally have 100's already entered and we know there are many more. IF your
'Sailing Class' does not show in any of the list, please use this form to https://zfrmz.com/ZVXjM7RMW92boYA9ipGy to request that it be added to our lists.
Please! The Sailing class you select here has no bearing at all when you enter races. Please if it is not there just select, 'Other' complete the form and we shall update the list as soon as possible and you will be notified by email and you can go back into SailPro and edit the boat details within BoatHub.